Description: Operating collaboratively and earning trust with teammates in a way that provokes loyalty, strengthens retention and encourages others to go the extra mile.
Thinking Partner Notes
What’s the fiction: Leaders must deliver constant praise to teammates to evoke high performance.
What's really true: If you’re not delivering honest, thoughtful advice to your team, you’re doing them a disservice.
Things to try: 1) Practice asking teammates for feedback after big meetings; 2) Practice listening to feedback from your teammates without judgment; 3) Practice integrating a structured feedback framework - like the Non-Violent Communication technique - into your team.
Next steps: 1) Spend a few minutes thinking about who on your team has offered you unsolicited advice or feedback in the last two or three months; 2) Once you’ve recalled this, jot down the percentage of your team members who've offered you advice or feedback in the last three months; 3) Now spend some time thinking about the unsolicited advice and feedback that you have offered to individual team members in the last three months; 4) Once you’ve recalled this, jot down the percentage of your team members who you've supported with advice or feedback in the last three months.
What good looks like when you're building a culture of support and how you can master this capability.